FREE SHIPPING ON PURCHASES OVER $200 -- CUSTOMIZED ORDERS READY TO SHIP IN 3 - 5 DAYS

FAQ's

PERSONALIZED AND CUSTOM ORDERS

We are happy to offer both inside ring engraving and flat engraving, as well as hand engraving. Please see our customer help section for these listings.

We are also happy to work with you on personalizing our designs with changes to stones, pattern wires, metals, and combinations. We are also happy to work with you on original custom designs, available in copper, silver, and gold.

Please note that customized or personalized jewelry orders cannot be returned.

 

GIFT WRAPPING AND PACKAGING

Each of our items comes packaged in a box, ready to present. We are happy to include a beautiful handwritten note if you need to say something special - just drop us a note from our Contact Us page after checkout!

 

WHOLESALE AVAILABILITY

We are happy to offer wholesale pricing to businesses with valid sales licenses. Our wholesale orders take up to 20 business days for production.

Please contact us for more information, or to see our line sheet with pricing!

 

CARE INSTRUCTIONS

In order for your jewelry to provide years of happiness, it has to be treated with care and kindness. To help you with this, we provide a polishing cloth and care instructions with each of our jewelry pieces.

Oxidized finishes and patinas will wear with time. They can be maintained at home by using a liver of sulfur gel (available on Amazon) or by using hard boiled eggs (please see tutorials online). We are also happy to help, just drop us a note from our Contact Us page!

However, we understand that problems occur and accidents happen, and we are happy to help. If you find yourself needing a repair on your jewelry, just contact us immediately! We are happy to handle most issues for just the cost of shipping, or to give you an estimate for more extensive repairs!

 

RESIZING POLICY

We have found that the best way to get an accurate ring size is to have your finger measured with a metal wide band (wedding band) ring sizer at a jewelry store, which most closely matches the steel production mandrels we use to create your jewelry.

Because we understand the challenge of buying jewelry without trying it on, we are happy to offer one free resizing within 30 days of delivery of your jewelry purchase. Just Contact Us for further details. After 30 days, our sterling silver resizes are $30.

We also offer a reusable belt-style plastic ring sizer, should you be unable to get to a jewelry store and have your ring size measured. It comes with free Domestic US shipping and a free resizing for one of our rings, good for any time. Find our reusable plastic sizer in our Customer Help Section.

 

SHIPPING INSURANCE

We insure all of the jewelry we ship, both Domestically and Internationally, and send our customers a tracking code when your jewelry leaves our studio. This service is reflected in the cost of the shipping you pay.

We offer delivery services with both USPS and DHL Worldwide Express, and are happy to help you with other options, should you prefer!

Please contact us should you have any further questions!