Shipping & Returns
We make your jewelry when you place your order.
ESTIMATED SHIPPING TIMES WITH USPS FIRST CLASS
Due to difficulties for both domestic and international shipping because of the COVID-19 pandemic, some shipping times may be longer than usual.
Please contact us if you have any questions about delivery times!
CUSTOMS AND IMPORT TAXES
Is your jewelry not quite what you had in mind?
We're happy to help!
IMPORTANT NOTE: We only accept cancellations for 24 hours after your order. After that we have started hand making your item. Please contact me immediately if you have any changes to your order. If you return or cancel 3+ orders within a 6-month period, we reserve the right to refuse future orders.
1. Just Contact Us within 14 days of receiving your product to let us know that you will need a return or exchange.
So there is no confusion, please include a copy of your invoice or a note with your contact information and order number.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please note that all exchanges are final.
If you are shipping an item to us, please consider using a trackable shipping service or purchasing shipping insurance. Unfortunately, we haven't been able to control the post office as of yet, so we can't guarantee that we will receive your returned item.
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
LATE OR MISSING REFUNDS
Refunds back to credit cards can take 10 - 20 business days, so thank you for your patience.
We recommend contacting your bank and/or credit card company if you haven't seen your refund within this time period. Occasionally, posting can take longer.
If you need our help, please email us at email@example.com .
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will only refund the gift giver, so the person who made the purchase will need to inquire out about returns or exchanges.