Our Policies on:

  • Processing Time

  • Estimated Shipping Times

  • Customs and Import Taxes

  • Customization

  • Warranty

    are explained on this page. If you have any further questions, please Contact Us for more assistance! We want to make sure that you are happy with your Moonkist Designs purchase!


    We make your jewelry when you place your order.

    We need 3 -5 days to prepare most items for shipping, but production may vary for gold pieces or customized orders. For details, please see individual items or Contact Us with any questions.


    Due to difficulties for both domestic and international shipping because of the COVID-19 pandemic, some shipping times may be longer than usual. 

    Please contact us if you have any questions about delivery times!

    North America: 2-10 business days
    Europe: 5-15 business days
    Australia, New Zealand and Oceania: 5-15 business days
    Asia Pacific: 5-15 business days
    Latin America and the Caribbean: 5-15 business days
    North Africa and the Middle East: 5-20 business days
    Sub-Saharan Africa: 5-20 business days
    I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
    We also offer upgraded Domestic US shipping and upgraded International shipping options during checkout, should you need your package to arrive faster.


    Buyers are responsible for any customs and import taxes that may apply to their order. Please check the laws in your country before placing an international order, as we are not responsible for delays due to customs.


    We offer personalization for many of our items. We can engrave inside rings and bands. We can also do flat engraving and stamping, as well as hand engraving. Please see our customer help section for listings that explain these options, or Contact Us with any questions! Please note that customized or personalized jewelry orders cannot be returned for a refund or exchange, although we are happy to help with resizing or repairs!


    Moonkist Designs fully stands behind the products we sell. Therefore, all of our products are covered by a one year warranty starting from the day when the original order was received.


    1. Customers are responsible for the shipping fee to send the items back to our studio.

    2. Please pack items in a jewelry box and bubble wrapped envelope. Jewelry sent without adequate packing can be damaged or not arrive because the envelope rips.

    3. When sending back the items, please use a shipping method that has tracking. 

    4. Moonkist Designs reserves the right to void the warranty on any items showing signs of modification, abuse or damage beyond "normal wear," as determined by our jewelers.